From Artificial Intelligence to Intelligent Automation: A Playbook for Financial Institutions

The benefits of Automated Intelligence or AI are often overshadowed by the fear of the unknown combined with an instinct for self-preservation. To mitigate the negative undertones around AI, financial services leaders should think in terms of Intelligent Automation or IA.  This is not meant to be a clever play on words but rather a mindset that focuses on where AI can be applied in a fashion best for the institution, employees and consumers.

Although financial services have historically been slower to implement AI, many larger institutions have embraced it over the last few years. One thing is certain, smaller banks and credit unions simply can’t afford to be left behind in this AI arms race. A successful IA strategy will provide the advantage needed for community institutions to remain competitive.

Topics covered include:

  • Best practices for rolling out a successful IA program

  • Common myths around AI and IA

  • What the use of IA means for the future of human labor inputs and productivity

  • Use cases of projects banks and credit unions implemented that leveraged a combination of RPA, optical character recognition (OCR) and machine learning.

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