We are living through one of the most profound periods of change the financial services industry has ever experienced.
Today’s financial institution leaders are making critical decisions amid structural shifts including:
Economic and regulatory recalibration
Rapid consolidation across banks and credit unions
Consumer expectations transforming in real time
Intensifying fintech and platform competition
AI, real-time data, and API-driven modernization
Payments becoming the front line of engagement
This year’s highly anticipated SRM Industry Outlook Report equips financial institution leaders with the strategic clarity needed to navigate the macroeconomic, regulatory, competitive, and technological forces shaping 2026 and beyond.
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The SRM 2026 Financial Services Outlook Report explores five interconnected forces shaping strategy, scale, and competitive positioning:
Economic & Regulatory Inflection Point
Elevated rates, embedded cost pressures, evolving CFPB posture, Basel recalibration, and charter activity reshaping competitive dynamics.
Accelerating Industry Consolidation
Increased M&A momentum as institutions seek scale, efficiency, and the capital capacity to modernize.
Consumer Expectation Shift
48% log into their FI daily. 84% would switch for better financial guidance. Experience is now the battleground.
Technology & AI as Strategic Imperatives
Gen AI’s projected $200–340B annual industry impact and the widening data-readiness gap.
Payments as Competitive Infrastructure
Consumers average 48 payments per month, making payments orchestration and experience management central to loyalty and growth.
Understand the forces shaping the future of financial institutions with SRM’s 2026 Industry Outlook Report. Access the Full Report →
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