COVID-19: THERE IS NOTHING NORMAL ABOUT ANY OF THIS

SRM Academy Report

We are far from understanding all the ways in which the global pandemic is changing the world around us. At the time this document was being published, COVID-19 still had a grip on many countries, including our own. Some nations, previously released from it, feel it re-tightening.

This report outlines the results of the July 2020 second survey SRM conducted regarding the impacts of the pandemic on financial institutions.

Topics covered in the brief include:

• The evolving shape of the economic recovery in the United States
• The dramatic impact of the pandemic on the growth of digital banking users 
• The future of payments in a world accelerating its adoption of online shipping and the delivery economy
• The risk to an institution’s recovery from the cost of inefficient back office processes